Terms & Conditions

1. About These Terms

These Terms & Conditions govern your use of the WP Clinic website at wpclinic.com.au and any services provided by WP Clinic, operated by Steve in Adelaide, South Australia (ABN: 29 554 988 406).

By accessing our website or purchasing our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

2. Our Services

WP Clinic provides the following services:

• Free Website Health Check, powered by Pulse — an on-request automated diagnostic of publicly accessible website signals, covering potential security, performance, SEO and technical issues. Findings and suggested next steps are emailed as a PDF. It does not change or repair your website, and is not continuous monitoring or an exhaustive security assessment.
• Foundation — regular WordPress core, plugin and theme updates, security hardening to help protect against hacking, full weekly website backups, 24/7 uptime monitoring, website performance improvements and advanced website functionality testing. Emergency support is available if required and charged separately at $80 per hour, billed in 5-minute increments. Hosting, new development and major repairs are quoted separately before work starts. 24/7 monitoring does not guarantee a 24/7 emergency response time.
• Ad hoc Support — individual WordPress assistance as agreed in writing.

3. Payment Terms

All prices are in Australian Dollars (AUD) and include GST unless stated otherwise. Online payments are currently unavailable on this website. Contact WP Clinic to arrange a service and confirm payment terms before proceeding.

• Free Website Health Check: No payment, card, subscription or WordPress login is required. Requesting a check does not enrol you in Foundation.
• Foundation (monthly): $5.95 for month 1, $59 per month for months 2–4, then $79 per month from month 5, billed monthly in advance. The ongoing Foundation plan fee is capped at $79 per month; separately agreed extras are additional. Once a subscription is authorised, it renews automatically at these prices unless cancelled before the next billing date. There is no minimum term or obligation to complete the three discounted months. Steve will confirm your website's suitability and billing arrangements before service starts. The current enquiry form does not take payment or authorise a subscription. This offer does not change existing customers' agreed billing arrangements.

4. Cancellation & Refunds

Maintenance Plans

You may cancel your maintenance plan at any time by contacting us at contact@wpclinic.com.au. Cancellations take effect at the end of the current billing period. No partial refunds are issued for unused days within a billing period.

Free Health Check

The health check is provided at no cost. If you have a concern about your report, contact us. Any previously agreed paid work remains governed by its written agreement.

5. Delivery of Services

Pulse reports are generated automatically and emailed to the address provided when the diagnostic finishes. Timing can vary with website availability, external checks and email delivery. Manual review by Steve is not a prerequisite for delivery; you can contact him to discuss the findings.

Maintenance plan services commence within one business day of your first payment, once we have completed onboarding.

6. Your Responsibilities

By using our services you agree to:

• Provide accurate and complete information when ordering
• Ensure you have the authority to submit any website for scanning or maintenance
• Not use our free scan service to probe websites you do not own or have permission to test
• Keep your login credentials (where applicable) secure and confidential

7. Intellectual Property

All content on this website — including text, graphics, logos, and the Pulse audit report format — is the property of WP Clinic and is protected by Australian copyright law.

Your individual audit report is provided for your personal and business use. You may share it internally but may not reproduce or resell the report format or methodology.

8. Limitation of Liability

To the maximum extent permitted by Australian law, WP Clinic's liability to you for any claim arising from our services is limited to the amount you paid for the specific service giving rise to the claim.

Our audit reports and health checks are diagnostic tools providing information based on automated scans and professional assessment at a point in time. They do not constitute a guarantee of your website's security or performance. We are not liable for any loss or damage arising from actions taken (or not taken) based on our reports.

Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these terms by reference.

10. Governing Law

These Terms & Conditions are governed by the laws of South Australia and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

12. Contact Us

For any questions about these terms, please contact: